Christmas Opening Hours 2023

As usual, we will be operating a voicemail system for the Christmas period to give our staff a well earned break with their families.

Offices Close: Dec 21st 2023 – 5pm
Offices Re-Open: Jan 3rd 2024 – 9am

If you experience issues with your connection during this time, please leave a message and we will look into things for you. If the problem requires your input we will give you a call back to get any issues resolved, if we can resolve it quickly without needing to interrupt your festivities then we will do just that.

Have a very merry Christmas and a Happy New Year from all at Derbyshire Broadband.

Refer A Friend

Refer a friend or neighbour today to receive a month of free broadband* for yourself and get your friend £20 off of their installation costs upon a successful installation. The procedure for this goes as follows…

1. Your friend applies for our service, ensuring to specify your name and the first line of your address in the application form.
2. Upon successful installation, we will issue your account with a credit note to the value of a full month of your existing package.
3. Your friend will automatically receive a £20 discount on their installation fee.

* The package that we credit you for will be the one that you were using when the application was entered
* Referral bonuses are limited to a total of 6 per household, though you may refer as many people as you wish
* Referral bonuses are only applicable to our existing/new wireless broadband and 4G/5G customers

Starlink Installs Now Available

We’re happy to announce that we are now offering installation for the Starlink service. Whilst we don’t re-sell this ourselves, we are more than happy to offer advice on ordering the required parts for any type on installation and to come along and fit it all for you.

For more information, see the Starlink page on our website or get in touch to see how we can help you.

Christmas Opening Hours

Our offices will close on December 23rd at 5pm for enquiries and re-open on January 4th.

During this time we will be closely monitoring the network and the answerphone, as always we will act upon any issues reported as quickly as possible.

Recent Updates To Our Network

As some of you may already know, over the past year or so we’ve been concentrating mainly on building new ones in order to preserve the internet connections of a large portion of our customer base after a complaint was lodged with Peak Park regarding one of our main sites.

On Monday we commissioned our new network to the entirety of our customer base. Owing to the new layout, we are having to tweak parts of the network in from time to time in order to ensure that it runs as smoothly as we’d like. This will inevitably cause the odd drop in service which we are trying to keep to an absolute minimum and mostly during times when usage is at it’s lowest.

We are actively encouraging people to report any issues that they may find, with this information we are more easily able to spot issues as real world experience far exceeds what our software can report back to us. Whilst we’re doing our best to respond to all emails and calls, we are but a very small team and it’s not always possible to give our usual personal touch to each email and voicemail.

As always, we massively appreciate your custom and will continue to do our utmost to deliver you the best broadband experience in the Peak District that we possibly can.

Power Cut in Furness Vale

There has been a power cut in the Furness Vale area which has affected one of our remote sites.

Owing to this some of our customers will be experiencing difficulties getting online.

Electricity Northwest have assured us that this should be resolved by 9pm. Once power is restored, everything should reconnect automatically and service will be restored.

Christmas Office Hours 2020

Firstly we’d like to take the opportunity to thank each and every one of our customers. 2020 has been a traumatic year for everybody on planet earth and we’ve been exceptionally busy keeping you all going whilst overcoming issues that go far beyond our regular day to day activities. Owing to this, we feel that we’ve more than earned a bit of a break for the Christmas period as none of us have had a break since the first national lockdown in March.

We plan to close the office at 5pm on Wednesday December 23rd 2020 for general enquiries, we will re-open on Monday January 4th 2021 at 9am.

During this time we will be monitoring the network periodically as always and monitoring the answerphone for any reported issues which will be dealt with as quickly as possible. Please bare in mind that we may not have the time to call all customers back after implementing any fixes and that service will resume as usual once the work has been completed. We only ask that when leaving a voicemail to state your name, address and a short description of the problem that you’re experiencing so that we can fix it as quickly and easily as possible whilst minimizing downtime.

That only leaves for us to wish all of you a very relaxing and safe Christmas period from all of us at Derbyshire Broadband.

Glossop/Hayfield Speed Issues

We are aware of an issue affecting speeds in the Glossop, Hayfield and Rowarth areas. We began implementing a fix for this today, however due to the remote location of the affected site and the altitude of the affected equipment, we were unable to complete the works during daylight hours and had to leave site for the safety of our engineers.

We will complete the works first thing in the morning to restore service to the advertised speeds. Please accept our apologies for any inconvenience caused.

Snow Storms

We appear to be suffering in some areas at present due to the snow storms that are ravaging the Peaks.

Please rest assured that we’re doing all that we can to keep things running as smoothly as possible but that you may experience some speed drops at points, unfortunately we can’t control the weather.

Essential Maintenance

Today we will be performing essential maintenance on 2 of our sites which will result in around 10 minutes of downtime for a select number of our customers.

Whilst we can’t guarantee a time that the outages will occur, we will keep downtime to an absolute minimum where-ever possible. Owing to the amount of work to be carried out and the requirement of man-power on site, our phone lines will be unmanned for short periods of the day.

You should not need to make any changes to your equipment to accommodate the changes being made, everything will simply re-connect automatically upon completion.