Privacy Policy

Effective date: April 15, 2018

Derbyshire Communications Ltd (“us”, “we”, or “our”) operates the
https://derbyshirebroadband.co.uk website (the “Service”).

This page informs you of our policies regarding the collection, use, and
disclosure of personal data when you use our Service and the choices you have
associated with that data.

We use your data to provide and improve the Service. By using the Service, you
agree to the collection and use of information in accordance with this policy.
Unless otherwise defined in this Privacy Policy, terms used in this Privacy
Policy have the same meanings as in our Terms and Conditions, accessible from

Home Broadband

Definitions

Personal Data

Personal Data means data about a living individual who can be identified from
those data (or from those and other information either in our possession or
likely to come into our possession).

Usage Data

Usage Data is data collected automatically either generated by the use of the
Service or from the Service infrastructure itself (for example, the duration
of a page visit).

Cookies

Cookies are small pieces of data stored on a User’s device.

Data Controller

Data Controller means a person who (either alone or jointly or in common with
other persons) determines the purposes for which and the manner in which any
personal data are, or are to be, processed.

For the purpose of this Privacy Policy, we are a Data Controller of your data.

Data Processor (or Service Providers)

Data Processor (or Service Provider) means any person (other than an employee
of the Data Controller) who processes the data on behalf of the Data
Controller.

We may use the services of various Service Providers in order to process your
data more effectively.

Data Subject

Data Subject is any living individual who is the subject of Personal Data.

User

The User is the individual using our Service. The User corresponds to the Data
Subject, who is the subject of Personal Data.

Information Collection And Use

We collect several different types of information for various purposes to
provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally
identifiable information that can be used to contact or identify you
(“Personal Data”). Personally identifiable information may include, but is not
limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or
promotional materials and other information that may be of interest to you.
You may opt out of receiving any, or all, of these communications from us by
contacting us.

Usage Data

We may also collect information how the Service is accessed and used (“Usage
Data”). This Usage Data may include information such as your computer’s
Internet Protocol address (e.g. IP address), browser type, browser version,
the pages of our Service that you visit, the time and date of your visit, the
time spent on those pages, unique device identifiers and other diagnostic
data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our
Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous
unique identifier. Cookies are sent to your browser from a website and stored
on your device. Tracking technologies also used are beacons, tags, and scripts
to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a
cookie is being sent. However, if you do not accept cookies, you may not be
able to use some portions of our Service.

Examples of Cookies we use:

• Session Cookies. We use Session Cookies to operate our Service.
• Preference Cookies. We use Preference Cookies to remember your preferences
  and various settings.
• Security Cookies. We use Security Cookies for security purposes.

Use of Data

Derbyshire Communications Ltd uses the collected data for various purposes:

• To provide and maintain our Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when
  you choose to do so
• To provide customer support
• To gather analysis or valuable information so that we can improve our
  Service
• To monitor the usage of our Service
• To detect, prevent and address technical issues
• To provide you with news, special offers and general information about
  other goods, services and events which we offer that are similar to those
  that you have already purchased or enquired about unless you have opted
  not to receive such information

Retention of Data

Derbyshire Communications Ltd will retain your Personal Data only for as long
as is necessary for the purposes set out in this Privacy Policy. We will
retain and use your Personal Data to the extent necessary to comply with our
legal obligations (for example, if we are required to retain your data to
comply with applicable laws), resolve disputes, and enforce our legal
agreements and policies.

Derbyshire Communications Ltd will also retain Usage Data for internal
analysis purposes. Usage Data is generally retained for a shorter period of
time, except when this data is used to strengthen the security or to improve
the functionality of our Service, or we are legally obligated to retain this
data for longer time periods.

Transfer Of Data

Your information, including Personal Data, may be transferred to — and
maintained on — computers located outside of your state, province, country or
other governmental jurisdiction where the data protection laws may differ than
those from your jurisdiction.

If you are located outside United Kingdom and choose to provide information to
us, please note that we transfer the data, including Personal Data, to United
Kingdom and process it there.

Your consent to this Privacy Policy followed by your submission of such
information represents your agreement to that transfer.

Derbyshire Communications Ltd will take all steps reasonably necessary to
ensure that your data is treated securely and in accordance with this Privacy
Policy and no transfer of your Personal Data will take place to an
organization or a country unless there are adequate controls in place
including the security of your data and other personal information.

Disclosure Of Data

Disclosure for Law Enforcement

Under certain circumstances, Derbyshire Communications Ltd may be required to
disclose your Personal Data if required to do so by law or in response to
valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

Derbyshire Communications Ltd may disclose your Personal Data in the good
faith belief that such action is necessary to:

• • To comply with a legal obligation
  • To protect and defend the rights or property of Derbyshire Communications
    Ltd
  • To prevent or investigate possible wrongdoing in connection with the
    Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of
transmission over the Internet, or method of electronic storage is 100%
secure. While we strive to use commercially acceptable means to protect your
Personal Data, we cannot guarantee its absolute security.

Your Rights

Derbyshire Communications Ltd aims to take reasonable steps to allow you to
correct, amend, delete, or limit the use of your Personal Data.

Whenever made possible, you can update your Personal Data directly within your
account settings section. If you are unable to change your Personal Data,
please contact us to make the required changes.

If you wish to be informed what Personal Data we hold about you and if you
want it to be removed from our systems, please contact us.

In certain circumstances, you have the right:

• • • To access and receive a copy of the Personal Data we hold about you
    • To rectify any Personal Data held about you that is inaccurate
    • To request the deletion of Personal Data held about you

You have the right to data portability for the information you provide to
Derbyshire Communications Ltd. You can request to obtain a copy of your
Personal Data in a commonly used electronic format so that you can manage and
move it.

Please note that we may ask you to verify your identity before responding to
such requests.

Service Providers

We may employ third party companies and individuals to facilitate our Service
(“Service Providers”), to provide the Service on our behalf, to perform
Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these
tasks on our behalf and are obligated not to disclose or use it for any other
purpose.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If
you click on a third party link, you will be directed to that third party’s
site. We strongly advise you to review the Privacy Policy of every site you
visit.

We have no control over and assume no responsibility for the content, privacy
policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 13 (“Children”).

We do not knowingly collect personally identifiable information from anyone
under the age of 13. If you are a parent or guardian and you are aware that
your Children has provided us with Personal Data, please contact us. If we
become aware that we have collected Personal Data from children without
verification of parental consent, we take steps to remove that information
from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any
changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior
to the change becoming effective and update the “effective date” at the top of
this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes.
Changes to this Privacy Policy are effective when they are posted on this
page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: support@derbyshirebroadband.co.uk