Firstly we’d like to take the opportunity to thank each and every one of our customers. 2020 has been a traumatic year for everybody on planet earth and we’ve been exceptionally busy keeping you all going whilst overcoming issues that go far beyond our regular day to day activities. Owing to this, we feel that we’ve more than earned a bit of a break for the Christmas period as none of us have had a break since the first national lockdown in March.
We plan to close the office at 5pm on Wednesday December 23rd 2020 for general enquiries, we will re-open on Monday January 4th 2021 at 9am.
During this time we will be monitoring the network periodically as always and monitoring the answerphone for any reported issues which will be dealt with as quickly as possible. Please bare in mind that we may not have the time to call all customers back after implementing any fixes and that service will resume as usual once the work has been completed. We only ask that when leaving a voicemail to state your name, address and a short description of the problem that you’re experiencing so that we can fix it as quickly and easily as possible whilst minimizing downtime.
That only leaves for us to wish all of you a very relaxing and safe Christmas period from all of us at Derbyshire Broadband.